At our store, we are committed to customer satisfaction and providing the highest quality fabrics and services. Therefore, we have established a clear return and refund policy with the following conditions:

First: Return Conditions

Customers may return fabric within 7 days of receipt.

The fabric must be unused, uncut, and in its original condition as received.

The purchase invoice must be included with the return request.

Fabric that has been tailored or altered to the customer’s specifications cannot be returned.

Second: Exceptions

The following are excluded from the return policy:

Fabric that has been cut or used.

Custom orders or fabrics made to measure or designed to order.

Special offers and discounts (except in cases of manufacturing defects).

Third: Exchanges

Fabric can be exchanged within the specified return period, provided a replacement product is available.

In case of price discrepancies, the difference will be calculated based on the current price of the product.

Fourth: Refunds

After receiving and inspecting the returned product, a refund will be processed within 7–14 business days.

Refunds will be issued using the same payment method used for the original purchase.

Shipping costs are non-refundable, except in cases of store error or manufacturing defect.

Fifth: Defective or Incorrect Products

If you receive a product that:

Has a manufacturing defect

Or does not match your order

Please contact us within 48 hours of receipt, attaching supporting photos. Your request will be processed immediately at no additional cost to the customer.

Sixth: Contact Us

For any inquiries regarding returns or refunds, please contact us through our Contact Us page or via the other contact methods available on our website.